The Hot Tooth, Psychology, and Oral Conscious Sedation

by Dr. Brian McGue

“Doc, I can still feel my tooth,” she said. 

We hadn’t done anything yet. We had placed a mandibular block 10 minutes earlier. She was on 50% nitrous oxide. My assistant had just pulp tested the tooth with cold and the patient hadn’t been able to feel anything with that tooth or any of the teeth in the lower right mandibular quadrant. The patient needed a badly decayed #30 extracted.  I was still in the middle of putting my gloves on.

“Doc, I can still feel something…” she continued but this time her voice had a hint of panic in her voice. I stopped putting on my gloves, leaned back on a treatment cabinet and looked at the patient. That’s when I noticed all the clues that weren’t there at the emergency exam appointment a few days earlier. When I saw this patient at the emergency appointment she was having some pain with #30 but seemed fairly calm. She knew she needed to have #30 extracted and wanted to get the procedure done before Thanksgiving which was about 10 days away. We had scheduled her for the extraction and placed her on antibiotics.

Today was a different story. The first red flag/clue was when she came back to the operatory with her boyfriend. An adult patient who cannot sit for a dental procedure without a support person is outside the norm. The second red flag was her body language. Her whole body was tense. She was gripping the chair arms. She was sweating even though we keep our treatment rooms somewhat cool.  The final clue was her reaction to her perceived level of numbness. Whether she was completely anesthetized wasn’t the point. Her perception of her level of numbness was causing her to slide into the pain-anxiety loop.

The pain-anxiety loop is well known in psychology. It’s a simple concept. We, as dentists, inherently know this phenomenon. It was first enunciated by a physician, W.W. Schottstraedt, in his 1960 book The Pyschophysiologic Approach to Medical Practice: “Pain is a source of anxiety, anxiety is a factor that increases pain, and increased pain incites further anxiety.” In a nutshell, pain and anxiety are circularly related.

The patient in the chair was following this theory exactly. She was anxious which caused her to have a heightened response to pain and that pain was making her increasingly more anxious. At this point we had a decision to make:  either add more anesthetic, maybe with an intraosseous injection, and hope we achieve profound anesthesia or remove her anxiety by rescheduling her and using oral conscious sedation. Because of her increasingly higher level of anxiety we opted for the later.  We backed the patient off of the nitrous, sat her up and explained that we were going to reschedule her for sedation which we felt would make sure she was numb when we took the tooth out.  The patient was very appreciative. 

We immediately did the pre-operative sedation appointment protocol of hooking the patient up to the monitors for at least five minutes, reviewing her medical history and medications, going over informed consents and pre- and post- operative instructions, and dispensing the sedation medications in child-proof containers. Because the patient was not taking any medications, was young and had high anxiety we used the maximum dosages for our Stay In The Box dosing protocols for the pre-procedure anxiety medications for night before the procedure and the day-of procedure sedation medications.  

Three days later we saw the patient. The patient was well sedated but conscious and able to communicate with us. We easily anesthetized the tooth and the extraction was straightforward. The patient did not react at all to the anesthetic placement or the extraction.

Later that evening I called the patient to see how she was doing and how she felt things went today from her perspective. The patient had no memory of having been in the office or of the extraction and was very happy. 

I feel a lot of times the so-called “hot tooth” can be managed better with sedation. Once the pain-anxiety circular path can be interrupted many of those hard to anesthetize teeth or patients can be managed easily. Without question a sedated patient numbs deeper with less anesthetic. Sometimes it pays to simply not push the procedure but take a step back and reschedule the patient with oral conscious sedation.

Online Patient Reviews – Why They Matter

This post was originally published on the Podium Blog.

Just as consumers look to online reviews to decide where they’ll go for dinner or purchase a new product, they also look to online reviews and ratings to select their healthcare providers.

In a Podium-sponsored virtual session at Becker’s Hospital Review 11th Annual Meeting, Bryan Oram, AVP of Strategic Healthcare Sales at Podium, discussed the influence of online reviews for prospective patients and described what healthcare organizations can do to improve their online ratings.

Here are the four key takeaways from Bryan’s session:

1. Online reviews are influencing how patients search for care.

typing on laptop at desk

“Consumers are looking at what other consumers are saying,” said Bryan. And it’s that third-party validation that influences 88% of consumers’ healthcare provider selection. Over 30% of patients say online reviews play a big role in choosing their care while over 50% say they’re willing to travel farther and pay more in order to patronize a practice with higher reviews.” Online reviews are quickly becoming the first stop for consumers as they search for care.

2. Consumers are looking beyond the five-star rating.

While high average star ratings are still the baseline for consumer trust, patients often look beyond just the five-star rating. The number of reviews, the recency of the reviews, and the location of the business also affect whether a patient considers a healthcare provider, as well as the order in which third-party sites, like Google, display the practice. Higher ranked search results garner more of the clicks, no matter the industry.

3. Responding to online reviews can impact a patient’s perspective.

As prospective patients review online reviews, they also pay attention to service recovery—whether or not a business responds to a negative review and the message that’s conveyed in that response. The how and what of those messages influence consumer opinion. In fact, “56% of patients say that a practice’s response to reviews has changed their perspective on the practice,” said Bryan. If your practice isn’t reviewing and responding to reviews for your business, consumers are taking note.

man working at a desk writing down notes

4. Healthcare organizations need a review collection strategy.

Disgruntled patients are more likely to post reviews online compared to patients that have a positive experience. If your practice is waiting for more patients to write reviews organically, without getting asked, you likely won’t see the results you want.

A review strategy, especially one that uses post-visit text messages to ask patients to leave a review, increases the number of reviews, the recency of those reviews, and the average rating (especially because happy patients are the ones leaving reviews). Include a link to the review site in your text to patients post-visit. It makes it quick and easy for them to visit the review site directly from their mobile device. “When prompted, those who have had a good experience are likely to leave a review, especially if you remove a lot of the barriers,” said Bryan.

To learn more and listen to the entire session, click here.

Get better dental reviews with Podium

Watch a Demo and get started with Podium to see how our cloud-based platform can help your practice take its online reputation to the next level. Podium’s efficient, mobile process can help your practice collect 15x the reviews that traditional platforms produce, which in turn will improve local SEO and ultimately boost revenues.

Zircon Lab with Border_White

Choose The Right Dental Lab, The First Time

    Zircon Lab, LLC specializes in high end Zirconia (Bruxer), Aesthetic High Translucent Full Zirconia Crowns for Anteriors, e.max, and implants. All of our restorations are 100% made in the USA and we are the only dental lab to have an unconditional, 100% lifetime warranty.

Contact Info

8060 Reeder St. | Overland Park, KS 66214

+1 888.880.3383
contact@zirconlab.com

Monday - Friday: 8:00 am - 5:00 pm CST
Saturday & Sunday: Closed

Copyright 2023 Zircon Lab, LLC ©  All Rights Reserved